Service Technician

ESSENTIAL JOB FUNCTIONS

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Use logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.

Managing and Measuring Work

• Manage inventory held on maintenance vehicle through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Able to work independently.

Written Communication

• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive problem resolution.

Customer Focus

• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

Behavioral Competencies

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

REQUIRED QUALIFICATIONS

• Experience: High School Diploma/ Equivalent
• Licenses/Certifications: Maintain railroad safety training and certifications. Ability to obtain a CDL.

PREFERRED QUALIFICATIONS

• Education: Associate degree in Electrical or Mechanical
• Experience: 1+ years of Field service experience with customer facing role. 2+ years working in a railroad environment, Field service, and Basic computer skills

PREEMPLOYMENT REQUIREMENTS

• Successful completion of a pre-employment physical examination and role-specific assessments.
• Components may include DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation (HPE), and Audiogram.
• Successful completion of an eVerifile/eRailSafe background check as required by Loram’s railroad customers.
• Ongoing eligibility is subject to compliance with eRailSafe standards.
• Must possess and maintain a valid driver’s license. A Motor Vehicle Record (MVR) check will be conducted upon hire and annually thereafter in accordance with Loram’s Driving Policy.
• Successfully pass a pre-employment drug and alcohol test.

WORKING CONDITIONS

• 100% travel, using any method of transportation.
• Adequate transportation to and from.
• Ability to lift and/or move up to 50 pounds.
• Able to apply high levels of cognitive, analytical, retention and reasoning.
• Excellent communication skills used within any social context.
• Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
• Can see up close, distances, colors and has use of peripheral vision and depth perception.
• Tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

BENEFITS

• Comprehensive package with company-sponsored medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Wellness programs.
• Basic life and AD&D insurance.
• Voluntary life insurance.
• Company paid short-term and long-term disability coverage.
• 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan.
• Employee Assistance Program (EAP).
• Behavioral health support.
• Leaves of absence.

COMPENSATION

• Loram determines compensation based on factors such as skills, competencies, education, and/or experience.
• Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
• The pay range for this position is between $47,200-$66,000.