Service Technician

ESSENTIAL JOB FUNCTIONS

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Use logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.

Managing and Measuring Work

• Manage inventory held on maintenance vehicle through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Able to work independently.

Written Communication

• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive problem resolution.

Customer Focus

• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

Behavioral Competencies

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing

Required Qualifications

• Experience: High School Diploma/Equivalent
• Licenses/Certifications: Maintain railroad safety training and certifications, Ability to obtain a CDL.

Prior to Employment

• Pre-employment physical examination and role-specific assessments.
• EVerifile/eRailSafe background check.
• Pass a pre-employment drug and alcohol test.

Working Conditions

• 100% travel, using any method of transportation.
• Adequate transportation to and from.
• Ability to lift and/or move up to 50 pounds.
• Ability to apply high levels of cognitive, analytical, retention and reasoning.
• Excellent communication skills used within any social context.
• Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
• Can see up close, distances, colors and has use of peripheral vision and depth perception.
• Tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

Benefits

• Comprehensive package with company-sponsored medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Wellness programs.
• Basic life and AD&D insurance.
• Voluntary life insurance.
• Company paid short-term and long-term disability coverage.
• 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan.
• Employee Assistance Program (EAP).
• Behavioral health support.
• Leaves of absence.

Additional Benefits

• Tuition reimbursement.
• Payroll charity contributions.
• Adoption assistance.
• Optional plans such as legal, critical illness, and hospitalization.

Compensation

The pay range for this position is between $47,200-$66,000.