Service Technician

About the role

Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems — ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.

Responsibilities

• Provide customer service and maintenance functions to Loram customers within a specific region.
• Maintain unit uptime to customer expectations.
• Serve top of rail and gauge face lubricator units according to specified guidelines.
• Perform lubrication service programs for railroad customers.
• Use logic and methods to solve problems effectively.
• Adhere to general railroad and Loram operating rules.
• Manage inventory on maintenance vehicles through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Able to work independently.
• Process work orders and complete necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactively resolve problems.
• Build customer and supplier relations for improved products and services.
• Work with the Sales Department to ensure customer expectations are met.

Qualifications

• Required: High School Diploma/Equivalent
• Preferred: Associate degree in Electrical or Mechanical
• Experience: 1+ years of field service experience with a customer-facing role, 2+ years working in a railroad environment, basic computer skills
• Licenses/Certifications: Maintain railroad safety training and certifications, ability to obtain a CDL

Behavioral Competencies

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

Benefits

• Comprehensive package including medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Wellness programs
• Basic life and AD&D insurance
• Voluntary life insurance
• Company-paid short-term and long-term disability coverage
• 401(k) retirement plan with an employer match of 150% up to the first 6% contributed
• Employee Assistance Program (EAP)
• Behavioral health support
• Leaves of absence
• Tuition reimbursement
• Payroll charity contributions
• Adoption assistance
• Optional plans such as legal, critical illness, and hospitalization

Pay

The pay range for this position is between $47,200-$66,000

Schedule

100% travel, using any method of transportation. Adequate transportation to and from.

Ability to lift and/or move up to 50 pounds.

Ability to apply high levels of cognitive, analytical, retention and reasoning.

Excellent communication skills used within any social context.

Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.

Can see up close, distances, colors and has use of peripheral vision and depth perception.

Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.