Service Technician

About the role

Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems — ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.

Headquartered in Hamel, Minnesota, Loram operates in multiple locations across North America and supports Class I, regional, and commuter railroads with a full suite of services. Loram is known for its strong engineering culture, commitment to safety, and dedication to improving the performance of rail infrastructure through advanced technology and field-proven expertise.

Responsibilities

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Uses logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.
• Manage inventory held on maintenance vehicle through company processes.
• Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
• Able to work independently.
• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactively resolve customer issues.
• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

Qualifications

• Experience: High School Diploma/Equivalent
• Licenses/Certifications: Maintain railroad safety training and certifications
• Ability to obtain a CDL.
• PREFERRED QUALIFICATIONS:
• Education: Associate degree in Electrical or Mechanical
• Experience: 1+ years of Field service experience with customer facing role
• 2+ years working in a railroad environment, Field service, and Basic computer skills

Behavioral Competencies

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

Requirements

• High School Diploma/Equivalent
• Maintain railroad safety training and certifications
• Ability to obtain a CDL.

Pre-Employment Requirements

• This position requires successful completion of a pre-employment physical examination and role-specific assessments. Components may include DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation (HPE), and Audiogram.
• Position requires successful completion of an eVerifile/eRailSafe background check as required by Loram’s railroad customers. Ongoing eligibility is subject to compliance with eRailSafe standards.
• Must possess and maintain a valid driver’s license. A Motor Vehicle Record (MVR) check will be conducted upon hire and annually thereafter in accordance with Loram’s Driving Policy.
• Successfully pass a pre-employment drug and alcohol test.

Working Conditions

• 100% travel, using any method of transportation. Adequate transportation to and from
• Ability to lift and/or move up to 50 pounds.
• Ability to apply high levels of cognitive, analytical, retention and reasoning.
• Excellent communication skills used within any social context.
• Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
• Can see up close, distances, colors and has use of peripheral vision and depth perception.
• Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

Benefits

• Comprehensive package with company-sponsored medical, dental, and vision insurance;
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options;
• Wellness programs;
• Basic life and AD&D insurance;
• Voluntary life insurance;
• Company paid short-term and long-term disability coverage;
• 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan;
• Employee Assistance Program (EAP);
• Behavioral health support;
• Leaves of absence.

Compensation

Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.

The pay range for this position is between $47,200-$66,000