Service Technician

About the role

The Service Technician is tasked with addressing all customer-reported issues related to our product by pinpointing root causes and implementing corrective measures. This ensures the product adheres to quality standards and meets customer expectations. Additionally, the Service Technician manages virtual diagnosis, consultation, and problem resolution.

Responsibilities

• Maintain an organized service schedule, working closely with plant support, OEMs, dealers, and boat owners
• Build strong relationships with customers while maintaining a professional and courteous demeanor
• Ensure excellence in field support through prompt communication and a commitment to continuous improvement
• Proficiently perform manufacturing and repair processes including windshield glazing, bonding, assembly, glass polishing, repair paint defects, and electrical repairs
• Possess a functional understanding of plant systems like D365 and Salesforce to aid in data collection, investigation, and recordkeeping
• Read assembly prints, electrical schematics, and process instructions
• Organize job preparation, travel planning, record keeping, and navigating to service job sites
• Root cause analysis and identification of corrective actions
• Document lessons learned during service jobs and offer technical feedback and support to customers and plant personnel
• Ensure compliance with legal and regulatory standards
• Serve existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems
• Complete installation; performing acceptance tests
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
• Complete forms, reports, logs, and records
• Keep personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
• Update job knowledge by participating in educational opportunities; reading professional publications
• Accomplish operations and organization mission by completing related results as needed

Qualifications

• Associates degree in technical discipline or equivalent experience in lieu of a degree
• 2+ years of experience in manufacturing, customer service, or technical support role
• Experience or exposure in manufacturing and technical applications, including engineering specifications, as well as corrective and preventive actions
• Ability to balance service repair, quality and design requirements to meet customer expectations
• Strong problem-solving skills with a hands-on approach, utilizing various pneumatic, electrical, and mechanical tools
• Microsoft Excel and Word, along with Power Point to collect data, document and report
• Customer orientated and exceptional communication skills
• Must have a valid driver license

Skills

• Strong communication skills, both verbally and written
• Customer first mentality
• Organized and prepared
• Root Cause Analysis and decision making
• Attention to detail
• Supervisory Responsibility - This position has no supervisory responsibilities

Benefits

A unique, inclusive and supportive company culture.
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
Fair and competitive compensation.
Career development and mentoring and opportunities to grow.
Holiday, personal and vacation days.

Pay

Commensurate with experience

Schedule

TBD