Service Technician

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine strategic manufacturing capabilities with a winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products.

Why We Are Different

At Lippert, Everyone Matters. This is not just a tagline; it is who we are. We have intentionally created a culture that values and celebrates team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give team members a deeper sense of purpose at work and build a better work environment by aligning cultural and business strategies with their needs.

Benefits

• Comprehensive benefit offerings including medical, dental, and vision
• 401k with employer match
• Vacation and holiday days
• Personal days
• Career development and mentoring opportunities

Responsibilities

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Accomplishes operations and organization mission by completing related results as needed.

Skills

• Customer/Client Focus
• Electronics Troubleshooting
• Analyzing Information
• Judgment
• Equipment Maintenance
• Reporting Skills
• Confidentiality
• Quality Focus
• Results Driven
• Supply Management
• Time Management
• Organizational Skills

Work Environment

The service technician position performs work offsite at customer facilities, so environments will vary. Exposure to fumes, airborne particles, moving mechanical parts, and vibration may occur. The employee is occasionally exposed to extreme weather conditions. Noise levels at job sites may be loud.

Physical Demands

• Regularly walks, sits, stands, bends, lifts, and moves continually during working hours.
• Frequently lifts and/or moves items over 50 pounds.
• Involves sitting, standing, walking, bending, kneeling, stooping, and crouching throughout the day.
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Schedule

This is a full-time position requiring 40 hours per week, Monday through Friday. Weekend work is necessary at times.

Travel

This position requires 100% travel within Indiana and Michigan.

Requirements

• High school diploma and/or related associate degree.
• One to three years of related experience and/or training.
• Ability to read and interpret documents.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Must be legally authorized to work in the United States.

Preferred Qualifications

• Manufacturing/industry experience.