Service Technician

About the role

We are seeking a Service Technician to perform preventive maintenance, diagnostics, and repairs on commercial fitness equipment. This role involves mechanical skill, troubleshooting, documentation accuracy, and clear communication.

Responsibilities

• Diagnose and repair mechanical, electrical, and basic software issues on commercial fitness equipment
• Perform scheduled preventive maintenance, accurately document work performed, parts used, and warranty status
• Maintain service vehicle inventory and ensure adherence to safety and housekeeping standards
• Provide repair estimates and coordinate with dispatch or inside sales for parts and quotations
• Communicate professionally and clearly outlining issues, timelines, and next steps
• Collaborate with team members and leadership to improve equipment uptime and meet SLAs

Qualifications & Experience

• Strong mechanical or electro-mechanical aptitude with proficiency using hand and power tools
• Experience in commercial fitness equipment or similar field service roles preferred
• Valid driver’s license with a clean driving record
• Strong troubleshooting and problem-solving skills, with the ability to think creatively in the field
• Excellent communication skills
• Reliable, organized, and able to work independently
• Comfortable with local travel and occasional overnight stays
• Able to lift and move heavy equipment as required
• Basic proficiency with mobile apps, CRM systems, or digital work-order platforms

Pay & Benefits

• Competitive pay based on experience within the commercial fitness industry, along with incentive opportunities
• Auto reimbursement/allowance and expense policy
• Medical, dental, vision, 401(k)
• Ongoing technical training and growth pathways (Lead Tech, Supervisor)