Service Technician

About the role

We are Ken Garff Automotive Group, a unique dealership group that prides itself on innovation and continuous improvement. We are seeking an Automotive Service Technician who embodies our core values of respect, integrity, growth, humility, and teamwork.

Responsibilities

• Perform efficient and expert work on repair orders, adhering to dealership, state, and factory standards.
• Address customers' primary concerns with diagnosis, repair, and quality control to meet 'Fixed First Visit' expectations.
• Master the Ken Garff Electronic Multi Point Inspection and perform a video inspection on every vehicle; notify the Service Advisor if additional recommendations are needed or if more time is required.
• Use the Dealer Management System (DMS) for work distribution, electronic inspections, repair quotes, communication, and timekeeping.
• Maintain cleanliness in the workspace and in all customer vehicles.
• Complete required training as assigned.

Requirements

• Accommodating and analytical with a strong focus on precision and accuracy in work.
• Resourceful and seeking a high level of technical expertise.
• Unselfish and approachable, preferring detailed, skill-based work.
• Prior automotive technician (mechanic) experience preferred.
• ASE or dealership manufacturer certifications highly preferred.
• A High School Diploma or equivalent.
• Must be 18 years or older and be authorized to work in the U.S. with a valid in-state driver's license and a good driving record, per company standards.

Qualifications

• Highly self-motivated and able to work independently or as part of a team.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks simultaneously and prioritize effectively.

Skills

• Proficiency in diagnostic tools and equipment.
• Knowledge of automotive systems and mechanics.
• Effective time management and organizational skills.
• Strong interpersonal and customer service skills.

Benefits

• PRO TECH program with regular rewards and recognition, predictable pay raises, efficiency bonuses, and tool allowances.
• Competitive compensation package including a 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability insurance, AD&D, and life insurance.
• Flexible spending accounts (FSA), health savings account (HSA), Employee Assistance Program (EAP), wellness plan, mental health support, diabetes management program, and parental leave stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.
• Red Wing boot program (free/discounted work shoes).

What you’ll do as an Automotive Service Technician (Mechanic)

• Perform efficient and expert work on repair orders, in accordance with dealership, state, and factory standards.
• Address customers' primary concerns with diagnosis, repair, and quality control to meet 'Fixed First Visit' expectations.
• Master the Ken Garff Electronic Multi Point Inspection and perform a video inspection on every vehicle; notify the Service Advisor if additional recommendations are needed or if more time is required.
• Use the Dealer Management System (DMS) for work distribution, electronic inspections, repair quotes, communication, and timekeeping.
• Maintain cleanliness throughout the workspace and in all customer vehicles.
• Complete required training as assigned.