Service Technician

Role Summary

The Field Service Center Technician serves a dual-function role within the Long-Term Service Agreement (LTSA) delivery model. Primarily based at a designated Service Center in Baytown, TX, this technician supports equipment uptime, peak demand response, and technician training activities within various customer Service Centers while also deploying to customer sites as a Field Service Representative (FSR) when Service Center workflow permits. The role is essential to maintaining high availability of water treatment assets and building operational capability across the team.

Key Responsibilities

• Support uptime objectives by performing scheduled and corrective maintenance on equipment staged for deployment or in service refurbishment.
• Respond to peak demand periods by assisting with equipment preparation, testing, and mobilization to customer sites.
• Conduct hands-on training sessions for FSR and Operator-level personnel on equipment operation, maintenance procedures, and safety protocols.
• Maintain accurate inventory of spare parts, consumables, and chemical stocks; initiate replenishment orders as needed.
• Document Service Center work activities, equipment condition reports, and training records per site SOPs.
• Support general Service Center operations during seasonal and non-seasonal peak demand periods.
• Operate, monitor, and optimize water treatment systems at customer facilities including media filtration, ultrafiltration (UF), reverse ososmosis (RO), ion exchange (IX), de-oxygenation, electrodeionization (EDI), clarification, bioreactor, filter press, and chemical injection systems.
• Troubleshoot and perform preventative and corrective maintenance on industrial equipment including motors, PLCs, VFDs, valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
• Communicate findings and system status to customer management and operations teams; provide detailed technical summaries of work performed.
• Maintain site paperwork and ensure all field service records are accurate and current.
• Respond to emergency service requests; participate in on-call rotation as required.

Qualifications

• High School Diploma / GED or equivalent with 5+ years of service, maintenance, or operations experience in an industrial environment; OR Associate's or Bachelor's degree in Science, Engineering (STEM), or a technical certificate in Instrumentation, Controls, or related discipline with 2+ years of experience.
• Valid driver's license and reliable transportation.
• Ability to obtain and maintain access credentials.
• Ability and willingness to perform physical duties including lifting, climbing, elevated heights, and confined space entry.
• Ability and willingness to travel extensively.
• Preferred: Experience with PLC control systems, PLC programming, and controls troubleshooting.
• Prior experience in water treatment operations or industrial services.
• Experience mentoring or training technician-level personnel.

Working Conditions

• Primary base of operations: Service Center, Baytown, TX.
• Deployment to additional Service Center locations as needed (e.g., St. Peters, MO or East Hartford, CT).
• Work environments include industrial manufacturing facilities, chemical plants, refineries, and power generation facilities.
• Rotating schedules and on-call availability required; emergency response may be needed outside of standard hours.

Benefits

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.