Service Technician

Responsibilities

• Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems
• Diagnoses CCTV system problems and determine faulty components
• Programs digital video recorders and network video recorders according to client needs
• Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards
• Provides regular progress updates to all stakeholders
• Communicates with customers, client representatives, contractors and Kastle staff as necessary to service, install and test equipment
• Serves, and repairs Kastle access control and video systems
• Interfaces with customers to insure their complete confidence in the Kastle System
• Verifies completed work is documented accurately and consults with manager to resolve discrepancies
• Maintains company‑owned vehicles, tools, equipment, and individual tool issue

Qualifications

• Advanced electronics knowledge
• Advanced electrical knowledge
• Mid-level to advanced networking knowledge with certifications
• Advanced diagnostic skills for more complex services
• Works closely with network and IT personnel about IP addressing issues
• Knowledge in access control (Z, Quad, other), lock smith, wireless networking, delayed egress locks, specialty alarm systems (DMP/Silent Night), other access control mfg., training/certification, telephones, networking & IP
• Ability to perform quality service repairs on multiple supported products
• Work history must display stability and consistent attendance
• Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision
• Ability to interface and communicate with customers and co-workers in a clear and professional manner
• Self-motivated and excellent attention to detail
• Required to maintain a valid driver’s license and clean driving record