Service Technician

Main tasks and responsibilities

• Technical and Product Knowledge
• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
• Staying up to date with technical specifications of relevant equipment
• Managing the Customer
• Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines
• Risk Management
• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert District Service Manager if equipment safety is jeopardized due to any reason
• Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities
• Service Process
• Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
• Submit regular reports in the format specified by District Service Manager
• Keep adequate records and maintain documentation in line with agreed standards
• Commercial Awareness and Cost Effectiveness
• Plan and manage time and resources for maximum benefit of Hiab and the customer
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of spare parts
• New Business Opportunities
• Recognize sales opportunities and communicate to District Service Manager
• Continuous Improvement
• Provide feedback to District Service Manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency
• Coach/tutor junior colleagues and trainees as necessary