Service Technician

Responsibilities

• Diagnose complex technical issues using component isolation to resolve problems efficiently
• Provide onsite and remote technical support to clients and deliver effective solutions
• Document all work performed onsite accurately in our ticketing system
• Ensure all parts, cables, and labor used onsite are properly recorded on work orders for billing
• Evaluate existing client systems, review objectives and specifications, and recommend improvements or upgrades
• Work with the Service Manager to develop and present upgrade proposals to clients
• Maintain client confidentiality and protect sensitive information
• Communicate clearly and determine the most effective way to address client questions and concerns
• Escalate issues as appropriate when additional support or approval is needed
• Process and follow up with RMAs from start to finish
• Schedule client appointments and manage your own daily schedule

Qualifications

• 2+ years of network support
• 2+ years of AV experience
• 1-3 years of experience in a customer-facing position
• 1 year of security & alarm system experience
• Outstanding Control4 knowledge
• Excellent problem-solving and analytical skills
• Multitasking and organizational skills
• Be able to lift 50 pounds frequently and 75+ pounds occasionally
• Comfortable working from ladder or high places
• Attentiveness and patience
• Time-management skills
• Valid driver’s license
• Knows Home Automation, home networking and audio/video distribution
• A strong work ethic and a willingness to learn
• Enjoys technology and its impact on our lives
• Has a strong attention to detail
• Is consistent and reliable
• Likes to communicate clearly and confidently