Service Technician

About the role

The Service Technician position is an entry-to-mid-level technician responsible for performing assigned vehicle maintenance and repairs with supervision. This role develops mechanical skills, maintains high-quality work, and supports the service department in delivering exceptional customer service.

Responsibilities

• Perform work outlined on repair orders efficiently and accurately according to dealership and factory standards
• Diagnose vehicle problems based on customer complaints and inspections
• Communicate with the parts department to obtain required parts
• Save and tag parts under warranty or as requested by customers
• Examine vehicles for additional safety or service needs and communicate findings to the service advisor
• Notify service advisor if work outlined is unnecessary or cannot be completed within promised time
• Document all work performed and recommended on repair orders
• Road test vehicles
• Participate in manufacturer-sponsored training programs, schools, and events
• Keep current on manufacturer technical bulletins
• Inspect and test drive newly delivered vehicles for obvious damage, missing components, and drivability
• Install optional equipment as specified by customers or dealership
• Report machinery defects or malfunctions to supervisor
• Ensure vehicles are kept clean and notify service advisor of any issues affecting appearance or condition
• Maintain a neat and organized shop area
• Maintain accountability for dealership-owned tools and manuals, returning them properly and in good condition
• Comply with federal, state, and local regulations (e.g., hazardous waste disposal, OSHA Right-to-Know)
• Operate all tools and equipment safely and report any safety concerns immediately
• Perform other duties as assigned

Qualifications

• Previous experience as an automotive technician or related mechanical experience preferred but not required
• Basic to intermediate mechanical knowledge of vehicle systems
• Willingness to learn and develop technical skills
• Ability to follow instructions and work under supervision
• Strong communication and organizational skills
• Valid driver’s license
• WV State Inspection license preferred but not required
• Professional appearance and demeanor