Service Technician

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

About the role

The Generator Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using a company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on residential and commercial standby generators. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole-home standby generators, while communicating directly with customers. The role requires reading technical manuals, instructions, electrical wiring diagrams, and blueprints, and documenting services performed in an electronic software system. This position frequently works around electricity and requires strict adherence to safety practices.

Responsibilities

• Use company vehicle to travel to customer locations.
• Communicate directly with customers regarding arrival, work performed, and issues resolved.
• Inspect, troubleshoot, repair, and perform maintenance on customer generators.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services performed using an electronic software system.
• Adhere to all safety practices and requirements.
• Perform additional duties as assigned.

Requirements

• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision-making skills.
• Ability to work independently and demonstrate initiative.
• Reading and comprehension skills to understand technical manuals, electrical wiring diagrams, and blueprints.
• Ability to drive company vehicles safely to and from job sites.
• High school diploma or equivalent.
• Experience with mechanical small engine repair work.
• Valid driver’s license and satisfactory driving record.
• Physical ability to perform job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.
• Ability to work primarily outdoors in varying weather conditions and temperatures.
• Proper eyesight/vision to perform mechanical repairs safely.
• Ability to interpret technical manuals, blueprints, and schematics.

Benefits

• 401(k) matching
• Company car
• Competitive salary
• Paid time off

Schedule

Typically Mon-Fri from 8 am-5 pm, with flexibility to adjust for customer needs, such as during bad weather or impending storms.