Service Technician

Position Summary

Performs a wide range of maintenance and service tasks including installs and repairs.

Position Responsibilities

• Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
• Responsible for removing, installing, diagnosing, repairing, disassembling and assembling parts and components.
• Collaborate closely with technical team to resolve technical issues.
• May provide training to service staff on how to identify and resolve issues, repairs, etc.
• Understand customer requirements and accordingly recommend the right products or services.
• May conduct client demonstration when required.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• May provide training to customers about product usage and maintenance.
• Support the field staff in equipment set-up for trade shows or exhibitions.
• Prepare creative product presentations for sales meetings or trainings.
• Build positive relationships with customers by providing outstanding and excellent services.
• Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers.
• Respond to customer complaints timely and effectively to meet sales goals.

Specific Knowledge, Skills or Abilities Required

• Strong mechanical aptitude
• Ability to read and understand blueprints
• Strong analytical skills

Position Qualifications

• Education: HS diploma or equivalent required
• Some technical education or certification(s) preferred
• Experience: 2+ years of related experience preferred, preferably in a sport vehicle related industry

Work Environment and Physical Requirements

• Making repetitive motions such as bending, reaching, and lifting
• Standing for extended periods of time
• Walking
• Reaching overhead and below the knees
• Handling or moving heavy, irregularly shaped objects
• Lifting up to 50 lbs. regularly

Disclaimer

This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

Note

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Benefits

• Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts
• Disability and Life Insurance benefit programs
• 401k plan with employer matching