Service Technician
About the role
Crafco has an opening for a Service Technician at our Memphis, TN Supply Center. The Service Technician will perform repairs and/or service work on customer equipment, rental and demo equipment as needed. This role's responsibilities include providing technical assistance to customers regarding equipment and parts, and assisting the sales team as needed.
Responsibilities
- Meet with incoming customers or sales personnel to discuss services required and/or equipment needs.
- Plan and facilitate service work based on customer's needs as well as rental and demo requirements.
- Complete follow-through of repairs or service work performed, properly diagnose and repair units, and maintain good working relationship with all customers and sales personnel.
- Perform quality inspections including the run-up, pre-delivery, and final inspections as needed on new units.
- Be knowledgeable about equipment and parts to assist local/regional customers' inquiries regarding parts and equipment.
- Assist the Shipping Department with pulling and packing parts orders.
- Travel as required to repair customer equipment and/or rental units on job sites.
- Maintain work area in a clean orderly fashion as well as the equipment in good physical and mechanical condition.
- Project a positive attitude in the areas of safety and quality, promote inter-department cooperation, and exhibit professionalism.
- Perform other duties as directed by manager.
- Must be able to work overtime when needed to complete required work.
Qualifications
- High School Diploma or GED.
- Minimum 1 year service or mechanical experience is required.
- Clean driving record.
Benefits
- Profit Sharing
- Matching 401(k)
- Health, Life, Dental, Short & Long Term Disability
- Holiday, Personal, and Sick paid leave
- Maternity Leave
- And more
About Crafco, Inc.
Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc., our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. We have a great culture of people working together.