Service Technician

Responsibilities

• Provide exceptional customer service by performing timely warranty and chargeable services.
• Report to production manager Monday - Friday at 7:00 AM to receive schedule.
• Execute warranty and chargeable service work for customers as scheduled.
• Call customers at the start of the day to provide ETA.
• Communicate throughout the shift with the production manager to resolve warranty and chargeable services on site.
• Collect payment and complete additional work orders on site.
• Upload before and after photos of job sites.
• Inspect and maintain recycle, steel, and garbage bins at the shop.

Requirements

• Experience with exterior home improvements.
• Confidence working on a ladder up to 44 feet.
• Excellent written and verbal communication skills.
• Experience with face-to-face customer service.
• Ability to drive long distances safely.
• Valid driver’s license.
• Ability to lift/move/carry up to 50 pounds occasionally, up to 25 pounds frequently, and negligible amounts consistently.

Desired Skills

• Gutter installation/service experience.
• Commercial driving experience.