Service Technician

Main Activities/Responsibilities

• Process the repairs of returned products and components under the authority and instruction of the Inovo Quality Control Manufacturing Manager and the Drive DeVilbiss Healthcare Service Department.
• Maintain all equipment to ensure safety, preventative maintenance, and calibration; assist with ordering spare or replacement tools as required to sustain operational flow.
• Perform repair operations including failure analysis, component replacement, product cleaning, computerized calibration, and final testing through the use of various electrical and mechanical gauges and equipment (pressure meters, flow meters, multi-meters, specialized PC software programs, and other manufacturing assembly jigs and fixtures).
• Receive and log returned products and consumed components into the DeVilbiss ERP system. If applicable, assist with the inbound and outbound shipping process, including packaging, staging, and handing off products.
• Communicate trending data, defect data, and unit anomalies to management.
• Participate in ongoing service procedures and safety training.
• Absorb oversight of parts consumption and inventory stocking levels for repair components.
• Ensure the compliance of safety norms to include maintaining a clean, orderly, and safe work area.
• Ensure compliance with Standard Operating Procedures (SOPs).
• Follow DeVilbiss by Drive operating documents and repair procedures to ensure that all processes meet Drive Medical, GMP, OSHA, and FDA requirements.
• Remain current on all Drive DeVilbiss Product Change Notices (PCNs).
• Demonstrate an attitude of support and foster participation in the environment of continuous improvement.
• Travel may be required for training, Regular attendance is essential. Must be able to work overtime as required.
• Perform other duties as assigned.

Competencies

• Good oral and written communication skills.
• Ability to read and comprehend (in English) simple and complex instructions, short correspondence, and memos.
• Ability to troubleshoot through guidance of detailed work instructions and product schematics.
• Mechanical and electrical aptitude required with demonstrated ability to process written and pictorial instructions.
• Familiarity with the setup and repair of various mechanical and electrical gauges and equipment such as oscilloscopes, multi-meters, pressure/vacuum gauges, oxygen analyzing equipment, etc. is preferred.
• Daily use of computer to enter repair data is required.
• Ability to work with minimal supervision.
• Solution-oriented, takes initiative, and is willing to share knowledge and trends that are gained from the review of customer-owned units.
• Demonstrates a consistently positive attitude with the ability to influence others.
• Ability to think independently and multi-task.
• Ability to gain understanding of our products, policies, and procedural practices that build customer loyalty.
• Ability to gain understanding of all unique components of the specialty area.
• Willingness to learn and accept constructive criticism.
• Ability to work with others toward a common goal in a sometimes high-stress environment.
• Experience or ability to learn computer skills for entry into an ERP environment.
• Ability to think independently, multi-task, and organize efficiently and effectively.

Reporting Relationships And Supervision

• This position reports to the Quality Control Manufacturing Manager – Inovo, with a dotted line to the Director, Service.
• The following are direct reports: None.

Education And Experience

• A High School Diploma or GED is required.
• Prior manufacturing assembly experience is preferred.
• Technical training or experience in the repair of electrical or mechanical equipment is preferred.
• Prior experience in the repair or setup of Oxygen Concentrators or other home-medical products is preferred.
• Experience preferred in the operation of various hand tools, automatic screwdrivers, multimeters, oxygen analyzing equipment, other small power tools, computer, and special department equipment as assigned.