Service Technician

About the role

Join our rapidly growing, family-oriented company to elevate your career and make a positive impact in our communities. Dream Live Prosper Communities is a subsidiary of DLP Capital, recognized on multiple Best Places to Work lists and featured on the Inc. 5000 list of fastest-growing companies for 13 consecutive years.

Responsibilities

• Provide exceptional service to residents, exceeding expectations.
• Address resident maintenance and service requests promptly.
• Identify and resolve hazardous property conditions.
• Prepare vacant apartments for move-in within 5 days, including repairs and replacements.
• Perform various maintenance tasks, including HVAC, painting, electrical, plumbing, and appliance repairs.
• Maintain grounds and ensure cleanliness.
• Respond to emergency calls when on-call.
• Implement cost-saving initiatives and manage budgets effectively.
• Respond to resident requests within 24 hours.
• Manage the service team's hours, focus, and on-call schedule.
• Provide mentorship and coaching to team members.
• Maintain a well-stocked maintenance shop without unnecessary spending.
• Streamline purchasing processes for cost-effective acquisitions.
• Perform technician and groundskeeper duties as needed.
• Efficiently schedule vacancies for 5-day turns.
• Assign service requests for a 24-hour turnaround.
• Manage security deposit dispositions and attend meetings as required.

Requirements

• HVAC certification preferred
• Skilled in electrical, plumbing, appliance, painting, plaster/drywall, and lock repairs
• Able to complete apartment turns within five (5) days
• Experience with turnovers in both new and older buildings
• Strong problem-solving and decision-making abilities
• Clear, professional communication with residents, vendors, and teammates
• Familiar with property management operations and basic budgeting principles (preferred)
• Valid driver’s license, clean driving record, and reliable transportation for daily assignments and on-call rotation
• Able to lift and carry up to 50 lbs independently
• Capable of climbing ladders and accessing roofs, crawl spaces, and attics as needed
• Able to stand, walk, bend, kneel, and crouch for extended periods
• Comfortable working indoors and outdoors in varying weather conditions
• Able to be available for after-hours emergencies and on-call rotation
• Consistent, dependable attendance required

Qualifications

Driven for greatness: Pursuing knowledge and growth both personally and professionally.
Living fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.
Grit: Demonstrating endurance and commitment to achieve long-term goals.
Community: Elevating the greater good and cultivating thriving relationships.
Authenticity: Being true to ourselves and others, fostering growth through open dialogue.
Prepared to win: Applying discipline and consistent effort to achieve our goals.
Kingdom impact: Sharing God’s love through our work and service.
Twenty-mile march: Focusing on clear goals and consistently evaluating our performance.
Stewardship: Committing to those who trust us with their capital, communities, and careers.
Servant leadership: Leading with high standards and humility, empowering growth and accountability.

Skills

• Exceptional customer service skills
• Problem-solving and decision-making abilities
• Effective communication skills
• Basic property management knowledge
• Physical stamina and strength
• Ability to work independently and as part of a team
• Knowledge of safety protocols

Benefits

• PTO
• Health/dental/vision/life insurance
• 401(k) matching
• Learning/educational incentives
• Volunteer Time Off
• Well-being programs
• Company events
• Self-improvement/productivity tools
• The incredible feeling of making a difference

Pay

Competitive salary based on experience and qualifications.

Schedule

Variety of work hours, including weekends, with flexibility to accommodate the needs of the community.