Service Technician

About the role

Join us at Living Fully Sevierville as a Service Technician, where you'll play a vital role in delivering exceptional service to our residents. You'll maintain the property's curb appeal, handle maintenance needs, and provide after-hour emergency services.

Responsibilities

• Ensure the property is well-kept
• Complete service requests promptly
• Deliver outstanding customer service
• Address resident maintenance and service requests promptly and efficiently
• Identify and resolve hazardous property conditions, ensuring the safety of residents and staff
• Prepare vacant apartments for move-in within five days, including repairs and replacements as needed
• Perform various maintenance tasks, including HVAC, painting, electrical, plumbing, and appliance repairs, with a focus on quality and efficiency
• Maintain grounds and ensure cleanliness, enhancing the overall appearance of the property
• Respond to emergency calls when on-call, providing timely assistance and support
• Implement cost-saving initiatives and manage budgets effectively, maximizing resources and minimizing expenses
• Respond to resident requests within 24 hours, demonstrating responsiveness and professionalism
• Maintain a well-stocked maintenance shop without unnecessary spending, optimizing inventory management
• Efficiently schedule vacancies for 5-day turns, coordinating with other team members to meet deadlines
• Assign service requests for a 24-hour turnaround, prioritizing tasks based on urgency and importance

Requirements

• HVAC Certified - Required
• Proven experience in general maintenance and repairs, including HVAC, plumbing, electrical, appliance, drywall, painting, and lock replacement
• Ability to complete apartment turnovers within 5 days, ensuring units are move-in ready
• Skilled in diagnosing and resolving maintenance issues efficiently and effectively
• Familiarity with older and newer apartment buildings and their unique maintenance needs
• Strong problem-solving and communication skills, with professionalism in interactions with residents, vendors, and team members
• Valid driver’s license, clean driving record, and reliable vehicle required for daily assignments and on-call rotation
• Ability to lift up to 50 lbs, climb ladders, and work both indoors and outdoors in varying weather conditions
• Knowledge of budgeting, cost control, and basic property management operations is a plus

Qualifications

• High school diploma or equivalent
• Valid driver’s license, clean driving record, and reliable vehicle required for daily assignments and on-call rotation
• Ability to lift up to 50 lbs, climb ladders, and work both indoors and outdoors in varying weather conditions

Skills

• HVAC Certification
• General Maintenance and Repairs
• Appliance Repair
• Plumbing
• Electrical
• Painting
• Lock Replacement
• Resident Interaction
• Cost Control
• Property Management

Benefits

• PTO
• Health/Dental/Vision/Life Insurance
• 401(k) Matching
• Learning/Educational Incentives
• Volunteer Time Off
• Well-being Programs
• Company Events
• Self Improvement/Productivity Tools
• The incredible feeling of making a difference

Pay

Details about pay are not specified in this posting.

Schedule

Your typical schedule will be Monday-Friday, 8:30-5:30 pm. Additional hours may be required, especially during on-call rotations.