Service Technician
About the role
In the role of Service Technician, you are vital to our mission of establishing Thriving Communities by maintaining our apartment homes as top-tier residences for working families. You will serve as a committed, hands-on problem solver, contributing to the performance of daily service operations ranging from resident service requests to complex electrical and plumbing repairs. By joining our fast-growing, family-centric organization, you will have the opportunity to advance your professional path while making a meaningful difference in the lives of our residents.
What we are looking for in a Service Technician
- HVAC certification required
- Skilled in electrical, plumbing, appliance, painting, plaster/drywall, and lock repairs
- Able to complete apartment turns within five (5) days
- Experience with turnovers in both new and older buildings
- Must provide own basic tools
- Strong problem-solving and decision-making abilities
- Clear, professional communication with residents, vendors, and teammates
- Familiar with property management operations and basic budgeting principles (preferred)
- Valid driver’s license, clean driving record, and reliable transportation for daily assignments and on-call rotation
- Able to lift and carry up to 50 lbs independently
- Capable of climbing ladders and accessing roofs, crawl spaces, and attics as needed
- Able to stand, walk, bend, kneel, and crouch for extended periods
- Comfortable working indoors and outdoors in varying weather conditions
- Must be available for after-hours emergencies and on-call rotation
- Consistent, dependable attendance required
What you will do as a Service Technician
- Provide exceptional service to residents, exceeding expectations
- Address resident maintenance and service requests promptly
- Identify and resolve hazardous property conditions
- Prepare vacant apartments for move-in within 5 days, including repairs and replacements
- Perform various maintenance tasks, including HVAC, painting, electrical, plumbing, and appliance repairs
- Maintain grounds and ensure cleanliness
- Respond to emergency calls when on-call
- Implement cost-saving initiatives and manage budgets effectively
- Respond to resident requests within 24 hours
- Manage the service team's hours, focus, and on-call schedule
- Provide mentorship and coaching to team members
- Maintain a well-stocked maintenance shop without unnecessary spending
- Streamline purchasing processes for cost-effective acquisitions
- Perform technician and groundskeeper duties as needed
- Efficiently schedule vacancies for 5-day turns
- Assign service requests for a 24-hour turnaround
- Manage security deposit dispositions and attend meetings as required
Benefits and Perks
- PTO
- health/dental/vision/life insurance
- 401(k) matching
- learning/educational incentives
- Volunteer Time Off
- well-being programs
- company events
- self-improvement/productivity tools
- & the incredible feeling of making a difference
Equal Opportunity Employer
DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.
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