Service Technician

About the role

A Field Service Technician who is a self-starter, delivering exceptional customer service to drive success, improve satisfaction, maximize retention, and increase profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule and manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports and document processes.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all company field procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations within capabilities.
• Build positive relationships with customers.

Requirements

• High School diploma and/or equivalent in work experience.
• Excellent interpersonal skills, proficient in oral and written communications.
• Assembly experience preferred.
• Basic reading skills; must be able to follow directions.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to perform work accurately and thoroughly.
• Ability to use thinking and reasoning to solve problems and produce new concepts.
• Ability to work flexible shifts and adapt to changing work schedules.
• Familiarity with mobile tools and applications.

Benefits

• Competitive salary plus bonus.
• 401(k)/Retirement savings plan.
• Comprehensive benefits (medical, dental, vision, life, and disability coverage).
• Career growth opportunities.
• Friendly work environment.
• Paid vacation and holidays.