Service Technician
DNOW · Greater Corpus Christi Area · 4 days ago
Information TechnologyFull-time
About the role
A Service Technician is a self-starter who delivers outstanding customer service, improving satisfaction, retention, and profitability.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions on equipment
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safe manner and use field automation systems
- Follow all company’s field procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings within capabilities
- Build positive relationships with customers
Requirements
- High School diploma and/or equivalent in work experience
- Excellent interpersonal skills, proficient in oral and written communications
- Assembly experience preferred
- Basic reading skills; must be able to follow directions
- Ability to troubleshoot, test, repair, and service technical equipment
- Ability to perform work accurately and thoroughly
- Ability to use thinking and reasoning to solve problems and produce new concepts or ideas
- Ability to work flexible shifts and adapt to changing work schedules
- Familiarity with mobile tools and applications
Benefits
- Competitive salary plus bonus
- 401(k)/Retirement savings
- Comprehensive benefits (medical, dental, vision, life, and disability coverage)
- Career growth opportunities
- Friendly work environment
- Paid vacation/holidays