Service Technician

About the role

We’re looking for a Service Technician to join our team! This position involves performing scheduled and unscheduled service activities on our coffee brewing equipment, instructing customers on the proper use of coffee equipment, responding to customer inquiries, and maintaining proper parts inventory.

Responsibilities

• Perform scheduled and unscheduled service activities on our coffee brewing equipment, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations.
• Instruct customers on the proper use of coffee equipment, respond to inquiries from customers about coffee equipment, and communicate customer inquiries to appropriate First Choice staff.
• Complete all service calls and related paperwork in an accurate and timely manner.
• Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis.
• Refurbish and repair coffee equipment for use at customer sites.
• Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures.
• Absorb route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed.
• Maintain and clean the service area.
• Receive, organize, and maintain parts for equipment.

Requirements

• High school diploma or equivalent
• Past experience is a plus
• Valid Drivers License

Benefits

• Starting hourly rate of $20.00-$24.00
• Monthly Bonus Opportunities
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays