Service Technician

About the role

Crystal Water Plumbing is a fast-growing, customer-focused plumbing company known for 5-star service, transparent pricing, and high-quality workmanship. We serve high-income families and businesses with a full range of plumbing and gas fitting services, specializing in well and pressure systems, emergency repairs, remodels, and seasonal maintenance.

Key Responsibilities

- Perform diagnostics, repairs, and installations for plumbing and gas systems (including water heaters, boilers, drains, piping, leak detection, and more). - Respond to emergency service calls and routine maintenance requests with urgency and professionalism. - Deliver clear explanations of findings, solutions, and pricing to customers. - Upsell additional services and membership programs when appropriate. - Complete all required paperwork and digital documentation accurately using Field Pulse or similar software. - Maintain a clean, organized, and well-stocked company vehicle. - Adhere to all safety protocols, company SOPs, and local plumbing codes. - Participate in ongoing training, skill development, and company meetings. - Represent Crystal Water Plumbing’s values and brand at all times.

Qualifications

- Minimum 3 years’ professional plumbing experience (service work preferred). - Valid driver’s license with clean driving record. - Maryland journeyman or master plumber license (or ability to obtain). - Strong troubleshooting and diagnostic skills. - Excellent communication, customer service, and sales abilities. - Ability to work independently and as part of a team. - Tech-savvy and comfortable with mobile apps for scheduling and documentation. - Must pass background check and drug screening.

Compensation & Benefits

Competitive tiered pay structure (piece rate + show-up fee; see Compensation Policy). - Paid vacation and sick leave (based on average weekly earnings). - 401k, paid training, license renewal, and continued education. - Employee appreciation events and supportive team culture. - Company vehicle, tools, and uniforms provided.