Service Technician

Core Responsibilities

• Diagnose and troubleshoot standard mechanical, electrical, and hydraulic systems.
• Install parts and add-on equipment as per install specifications
• Demonstrate knowledge of functionality and operations of equipment
• Perform safety inspections on equipment
• Operate a forklift with necessary certification
• Weld and fabricate as needed within the shop to support service operations
• Assist department with various customer related issues including incoming calls, quotes, status of open jobs updates and more
• Maintain excellent level of customer service
• Consistently follow all A&H Equipment safety guidelines
• Complete necessary paperwork as required for contracts, clients and company standard operating procedures
• CBT training certification- willingness to complete all needed manufacturer training

Education and Experience Requirements

• High school diploma or GED required; vo-tech or vocational school education encouraged to apply
• 1+ year of experience in a service technician role preferred but not required
• Driver’s license required as driving for company purposes may be required from time to time
• Ability to obtain forklift certification
• General knowledge and experience with computer systems required; experience working with a service system preferred.
• Possession of Class B CDL highly preferred; interest in obtaining Class B CDL is also preferred if license is not held currently

Working Environment and Physical Conditions

• Ability to lift and carry up to 80 lbs independently at waist height and above the head.
• Exerting significant force to align tracks, moving heavy tool chests, or position components.
• Frequently ascending and descending ladders or using the machine’s tracks and grabbing handles to reach engine compartments.
• Extensive time spent crawling, kneeling, or squatting to access the undercarriage.
• Reaching and working with arms above shoulder level for extended periods.
• Maintaining a firm grip on heavy hand tools and power equipment.
• The ability to manipulate small fasteners, electrical connectors, and delicate diagnostic tools in tight, greasy spaces.
• Typically spend 8 hours per day on their feet, often on hard concrete surfaces.
• Maintaining mental alertness and physical steadiness while troubleshooting complex hydraulic or electrical systems throughout a full shift.
• Employees may regularly be asked and expected to work overtime.