Service Technician

About the role

Join CBX Solutions, the nation's leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls in a timely manner.
• Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
• Use strong troubleshooting skills to isolate and resolve problems in malfunctioning equipment or software.
• Identify and resolve issues for many types of service calls including emergency and after-hours calls; analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements as needed.
• Complete accurate and detailed service reports for customers and BryComm in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• Execute all service calls in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures.
• Communicate and work consistently with other team members to improve overall operations of BryComm and the company.
• Primarily perform preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and supporting small project business.
• Perform technical assistance, systems checkout of new and existing installations, troubleshooting, maintenance and repair routines associated with installed security systems, and the installation of small or less complex projects.

Requirements

• Exceptional customer focus and ability to work under pressure;
• Solid technical skills and/or experience related to electronic security systems including access control, video surveillance, intrusion detection, and related technologies;
• Basic to intermediate knowledge of structured cabling, data networking, and AV systems is preferred;
• Solid programming and troubleshooting skills with the ability to identify issues and implement effective solutions;
• Must be a self-starter and work well with limited direct supervision;
• Solid mechanical and electrical aptitude (experience using hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers);
• Valid driver’s license with a clean driving record;
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required;
• Knowledge, Skills And Abilities:
• Excellent interpersonal skills, including external and internal communication (written and verbal) skills;
• Demonstrate a desire to learn the industry that CBX Solutions serves;
• Willing and able to work a flexible schedule when required to meet our customer’s needs (nights, weekends, over-night, etc.);
• Comfortable with heights, such as working a ladder and/or aerial man-lift;
• Present oneself in a professional and neat manner;
• Solid organization, attention to detail and multi-tasking skills;
• Excellent written and verbal skill required with the ability to communicate and understand detailed instructions;

Qualifications

• This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening.
• Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.
• Work Environment: This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware.
• Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.

Physical Demands

This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required. Work Environment: This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.