Service Technician

Intermediate / Journey Level maintenance technician performing a broad range of complex repairs with minimal supervision.

Responsibilities

• Diagnosing and repairing HVAC units, household appliances (fridges, stoves, dishwashers), and electrical systems
• Performing a range of plumbing repairs, such as repairing faucets, toilets, and drains
• Handling "make-ready" duties and inspecting vacant units for rent-readiness
• Providing technical direction to Level 1 staff
• Participating in on-call rotations for after-hours emergencies
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Following company safety procedures and appearance standards

Requirements

• Previous experience (usually 1–3 years) with Intermediate knowledge of plumbing, electrical, and HVAC
• Strong quality and deadline orientation
• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

Preferred Qualifications

• EPA certification Type I, II, or Universal
• CPO preferred in some portfolios
• High school diploma; trade school or some college
• Bilingual communication ability where useful for the properties

Communication Skills

• Ability to explain technical issues and next steps to residents in simple, clear language
• Interdepartmental communication with leasing teams to update them on apartment turnover and service request status
• Communicate directly with residents during emergency calls and appropriately respond to on-call scenarios independently

Technology Skills

• Use of work order software (e.g., SmartRent) to document service request status, review repair histories, and track inventory
• Proficiency with HVAC diagnostic tools, pressure gauges, and charging equipment
• Understanding and troubleshooting digital, programmable thermostats
• Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage

Benefits

• Full Insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K: Bridge Investment Group will match contributions dollar-for-dollar, up to 6% of pay (fully vested immediately; eligible employees automatically enrolled at 4% contribution rate after 60 days of employment and being at least 21 years of age)
• Paid Time Off: 5.23 hours accrued per pay period (17 days per year)
• 11 Paid Holidays per year
• Paid parental leave: 4 weeks as primary caregiver or 2 weeks as secondary caregiver after 6 months of employment; 12 weeks as primary caregiver after 2 years of employment
• Tuition Reimbursement: Up to $5,000 per year for pre-approved tuition expenses (repayment obligations may apply if employment terminates prior to 24 months)