Service Technician

Intermediate / Journey Level maintenance technician performing a broad range of complex repairs with minimal supervision. Primary focus is on core maintenance, troubleshooting, and intermediate repairs.

Responsibilities

• Diagnosing and repairing HVAC units, household appliances (fridges, stoves, dishwashers), and electrical systems
• Performing a range of plumbing repairs, such as repairing faucets, toilets, and drains
• Handling "make-ready" duties and inspecting vacant units for rent-readiness
• Providing technical direction to Level 1 staff
• Participating in on-call rotations for after-hours emergencies
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Following company safety procedures and appearance standards

Requirements

• Previous experience (usually 1–3 years) with Intermediate knowledge of plumbing, electrical, and HVAC
• Strong quality and deadline orientation
• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

Qualifications

• High school diploma; trade school or some college
• EPA certification Type I, II, or Universal (preferred)
• CPO certification (preferred in some portfolios)
• Bilingual communication ability (where useful for the properties)

Skills

Communication Skills

• Ability to explain technical issues and next steps to residents in simple, clear language
• Interdepartmental communication with leasing teams to update them on apartment turnover and service request status
• Communicate directly with residents during emergency calls and appropriately respond to on-call scenarios independently

Technology Skills

• Use of work order software (e.g., SmartRent) to document service request status, review repair histories, and track inventory
• Proficiency with HVAC diagnostic tools, pressure gauges, and charging equipment
• Understanding and troubleshooting digital, programmable thermostats
• Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage

Benefits

• Full insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance
• Company-paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K: Dollar-for-dollar match up to 6% of pay, fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate (must be at least 21 years of age and have worked for the company for at least 60 days)
• Paid Time Off: 5.23 hours accrued per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Paid parental leave:
  • Following six months of employment: 4 weeks as primary caregiver or 2 weeks as secondary caregiver per birth, adoption, or placement of a child
  • Following two years of employment: 12 weeks as primary caregiver per birth, adoption, or placement of a child
• Tuition Reimbursement: Up to $5,000 per year for pre-approved tuition expenses (repayment obligations may apply if employment terminates prior to 24 months)