Service Technician

About the role

The Service Technician Support, Level 1 is an entry-level maintenance technician responsible for performing basic repairs and preparing vacant units for move-in readiness.

Responsibilities

• Preparing vacant units for move-in readiness: painting, cleaning, and light repairs
• Attending and engaging in training and development opportunities (eLearning, in person, and one-on-one)
• Addressing minor work orders: changing light bulbs, fixing basic plumbing leaks, replacing hardware, and minor drywall repair
• Participating in on-call rotations for after-hours emergencies at manager’s discretion
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Supporting higher-level technicians
• Supporting higher-level technicians

Requirements

• Strong quality and deadline orientation
• Strong dependability, teamwork, and service mindset
• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required

Preferred Qualifications

• Basic knowledge of plumbing, electrical, and HVAC, often acquired through training rather than years of experience
• Bilingual communication ability where useful for the properties

Skills

• Communication Skills: Professionalism in resident interactions, including polite greeting and active listening
• Following written/oral instructions, such as work orders
• Reporting work completion to supervisors
• Ability to ask questions to gain understanding
• Technology Skills: Basic proficiency in digital work order systems (e.g., Yardi, SmartRent) to close out completed tasks
• Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage
• Basic smartphone skills for taking photos for turnovers and inspections

Benefits

This position offers a full insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability. Company-paid Life Insurance (option to buy additional available) and Long-Term Disability. Access to Mental Health & Well-Being services. A 401K plan with a company match up to 6% of your pay, fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year. 11 Paid Holidays per year. Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child. Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.