Service Technician

Description & Requirements

We are in search of a Service Technician to join our growing team. This role will be maintaining equipment repairs at the Service Repair Center on site at customer’s locations and troubleshoot and repair equipment upon customer request. In addition, this position performs scheduled planned maintenance service as well as service calls, schedules service repairs to ensure proper and timely repairs are completed, coordinate with dispatch daily, and maintains accurate paperwork on repairs performed.

Responsibilities

• Must have working knowledge of troubleshooting, diagnosing and repairing floor care equipment, auto scrubbers, vacuums and electrical systems.
• Picks-up and delivers equipment or repairs on-site
• Provides customer training on the use and maintenance of service equipment
• Follows all applicable safety guidelines, government regulations, company’s safety manuals and /or stated safety policies
• Follow-up on all customer requests and questions to ensure appropriate response is made and customer is satisfied
• Maintains a service van and inventory
• Process paperwork upon completion of each repair preformed. Maintains a professional appearance and attitude
• Treats all customers, both internal and external with respect and courtesy
• Delivers excellent customer service to internal and external customers
• Additional duties or special projects as assigned.

The Ideal Candidate Will Have

• A minimum of 1 - 2 years of experience in service work.
• Valid Driver’s License and safe driving record
• Frequently required to sit, stand, walk, use hands to finger, handle or feel, reach with hands and arms, and lift up to 75lbs.
• Must be competent in communication proficiency, organization skills, time management, teamwork orientation, and customer focus

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

Our Company Culture

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.

EEO Statement

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Equal Opportunity Employer

We are excited to invite talented individuals with a passion for excellence to join our team.

Background Check Policy

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.