Service Technician

Key Responsibilities

• Perform power washing of kitchen exhaust systems, including hoods, ductwork, filters, and exhaust fans.
• Manage the complete setup and takedown of job sites and equipment, such as hanging plastic sheeting, setting up ladders, high-pressure hoses, pre-sprayers, wet/dry vacuums, and wiping down stainless steel hoods.
• Inspect work to ensure it is complete, thorough, and meets HOODZ quality standards and customer expectations.
• Safeguard customer property according to HOODZ standards.
• Maintain all equipment and report any mechanical deficiencies.
• Perform daily vehicle safety and maintenance inspections and keep the vehicle in clean, serviceable condition.
• Communicate effectively with customers and provide direction to other team members.
• Maintain a professional appearance and demeanor that represents the HOODZ image.
• Accurately and promptly report time worked as well as equipment and consumables used.
• Attend all required HOODZ-sponsored operations and safety training courses.
• Perform other duties as required.

Experience And Qualifications

• Must have a valid Driver's License.
• Must be eligible to operate a motor vehicle per HOODZ's vehicle policy.
• Commercial kitchen exhaust cleaning experience is preferred; knowledge or experience with HVAC, refrigeration, and mechanical systems is helpful.
• Must be dependable, reliable, and able to show up on time.
• Must be able to read and understand safety plans and procedures.
• Must be available to work nights and weekends on a flexible basis as requested.
• Possess a strong work ethic, a positive attitude, a sense of urgency, and a professional demeanor.
• Must be a positive self-starter who can work with little to no supervision.
• Maintain attention to detail and have a comprehensive understanding of customer service principles.
• Excellent oral/written communication and customer relations skills.
• Must have English language literacy and fluency.

Physical Requirements

• Ability to climb ladders to access the rooftops of commercial establishments.
• Ability to lift and carry 50 lbs. for a minimum of 100 feet.
• Frequent lifting of items in excess of 50 lbs.
• Sustained periods of standing, sitting, walking, bending, and kneeling.
• Ability to use mobile devices for data and time collection.