Service Technician
About the role
Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!
Key Duties & Responsibilities
- Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
- Continual training of equipment and resources necessary to perform the functions of the department
- Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
- Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns
- Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary
- Cook up with VP of Sales and Sales Representatives to provide excellent customer support
- Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
- Dismantle machines and equipment to gain access to and resolve issues
- Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
- Produce timely and detailed service reports
- Maintain and monitor work procedures, work schedules, and expedite workflow
- Create and submit a completed expense report each month
- Absorb and assist with office / warehouse needs as time permits
Requirements
A minimum 3-5 years of experience in machinery and conveyor equipment experience is required. High school diploma or its equivalent is required.
Qualifications
Exceptional customer service and must be people-oriented with the ability to build business relationships
Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets
Local travel and overtime required
Minimal overnight travel required
Dependable transportation required, valid driver’s license, and proof of insurance
Familiarity with scheduling and expediting the turnaround time on service calls
Analytical, problem solving, business analysis, and project management skills
Benefits
We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!
Pay
Details about pay are not specified in this posting.
Schedule
Details about schedule are not specified in this posting.