Service Technician

About the role

Associated Packaging, a leader in the flexible packaging distribution industry, is seeking an Equipment Service Technician to join our dynamic team. Reporting to the Louisville office, this position involves remote work with 50-75% travel.

Responsibilities

• Perform on-site installation, repair, maintenance, and troubleshooting tasks on packaging machinery
• Provide instructional training to customers
• Attend Branch and Technical Service meetings
• Deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns
• Manage vendor relationships by providing timely communications, problem-solving, and site visits when necessary
• Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
• Diagnose errors or technical problems by visual and auditory inspection of machines and determine proper solutions
• Dismantle machines and equipment to gain access to and resolve issues
• Install and repair electrical apparatus such as transformers and wiring, electrical, and electronic components of machinery and equipment
• Create and submit a completed expense report each month
• Assist with office / warehouse needs as time permits

Requirements

• A minimum of 3-5 years of experience in machinery and conveyor equipment
• A high school diploma or equivalent
• Exceptional customer service and people-oriented with the ability to build business relationships
• Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets
• Local travel and overtime required
• Minimal overnight travel required
• Dependable transportation required, valid driver's license, and proof of insurance
• Familiarity with scheduling and expediting the turnaround time on service calls
• Analytical, problem-solving, business analysis, and project management skills

Qualifications

• Positive, energetic leadership skills
• Collaborative environment experience

Skills

• Technical expertise in machinery and conveyor equipment
• Customer service and relationship management
• Problem-solving and analytical skills
• Project management and business analysis

Benefits

This position offers a comprehensive benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and more. The company also provides a stable and growing environment, with a long history dating back to 1977.