Service Technician

The Role

You will play a critical role in delivering exceptional service and reliable door solutions to our customers. You will diagnose, troubleshoot, repair, and upgrade a variety of sliding, swinging, and rotating doors while ensuring excellent customer satisfaction.

• Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations.
• Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic.
• Work with aluminum frames, glazing materials, hardware, and low-voltage wiring.
• Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction.
• Participate in training programs
• Participate in on-call rotations after certification and training.

Safety

• Perform physically demanding tasks, including lifting, positioning, and installing door components weighing up to 110 pounds (with lifting aids) on an occasional basis, with or without reasonable accommodation; climbing ladders, kneeling, driving and working in various positions as required.
• Mechanical aptitude with experience in repairing electro-mechanical devices.
• Must meet the minimum age requirement of 21 due to job-related responsibilities.
• Must be able to successfully obtain AAADM certification within six (6) months of employment and maintain certification as required.

Qualifications

• Must meet the minimum age requirement of 21 due to job-related responsibilities.
• Must be able to successfully obtain AAADM certification within one (1) year of employment and maintain certification as required.

Benefits

• Comprehensive benefits package including health, dental, and vision plans, 401(k) with company matching, short- and long-term disability, life, accident, and travel insurance, 15 PTO days and 11 paid holidays.
• Ongoing training & recognition opportunities including continuous learning opportunities, AAADM certification, and length of service awards.

Pay

Competitive pay based on experience and qualifications.

Schedule

Flexible scheduling to accommodate personal needs.

Skills

• Knowledge of basic electrical circuits and low-voltage (120v) wiring (access control systems a plus).
• Experience in glazing, storefronts, aluminum frames, and hardware (preferred).
• Valid driver’s license and a good driving record.
• High commitment to safety, customer satisfaction, and teamwork.
• Ability to lift, bend, and use power tools effectively.