Service Technician

About the role

This position is empowered by the Service Supervisor and Community Manager to deliver the highest quality customer service and provide an unmatched level of personal attention to residents.

Essential Duties And Responsibilities

• Provide direct support to our Maintenance Department
• Utilize your troubleshooting skills to respond to a wide variety of residential maintenance duties in a timely and professional manner
• Perform general residential maintenance and repairs including electrical, HVAC, carpentry, and appliance work
• Aid with emergency maintenance calls after hours as needed
• Strong background in apartment maintenance with plumbing and electrical experience
• Clean and maintain the clubhouse, leasing offices, pool area, exercise facility, restrooms, and outdoor grill areas, including trash removal, vacuuming, dusting, and cleaning of exterior and interior windows
• Patrol the grounds each morning for removal of litter
• Clean entryways and stairwells, change light bulbs, remove leaves, debris and cobwebs from corners and recesses of each building and pressure wash as needed
• Sweep and/or blow off all sidewalks and parking areas as needed
• Perform adequate watering as required on a daily basis to all pots around the pool and clubhouse
• Maintain exterior painting, exterior repair and daily pool cleaning/maintenance
• Perform semiskilled and unskilled maintenance work to support the operations of assigned division or department
• Perform general manual labor tasks as required
• Perform cleaning, preventive maintenance and simple repair work as required
• Assist coworkers with various duties as required
• Attend training, meetings, etc., as necessary to enhance job knowledge and skills
• Perform other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Required education: High school degree or equivalent
• Previous maintenance or groundskeeping experience preferred
• Valid driver’s licenses and reliable transportation
• EPA Certification, or willingness to become certified
• Dedication to exceeding the needs of all customers with an ability to build and maintain relationships
• Thoroughness, accuracy, and organization when accomplishing tasks
• Effective at prioritizing multiple demands and deadlines
• Proactive team player; reliable and responsive
• Natural problem solver; decisive and can work independently

Physical Demands and Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
• While performing the duties of this position, the employee is regularly required to communicate
• The employee must be able to stand for long periods, frequently travel short distances within the facility and maneuver up and down stairs and ladders
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls
• The employee is required to stand; walk; sit; and reach with hands and arms
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus
• The noise level in the work environment is usually low to moderate
• While performing the duties of this job, the employee is frequently exposed to outside weather conditions

About Ascend Management

At Ascend Management, we believe the best communities are created by people who genuinely care. Our team takes pride in creating places where residents feel comfortable, welcomed, and at home—and that same sense of respect and support carries into our workplace. We work hard, collaborate openly, and celebrate the unique perspectives each team member brings. Here, you’ll find a culture that values kindness, accountability, and a shared commitment to doing things the right way. We encourage new ideas, support professional growth, and believe that when our team feels valued and inspired, great things happen for our residents and our communities.