Service Technician

Responsibilities

• Troubleshoot and repair commercial laundry equipment (On Premises Laundry & Vended).
• Install replacement parts as needed.
• Accurately document all service activities, including time and materials.
• Accurately document all travel activities, including mileage and fuel purchases.
• Communicate effectively with customers regarding repair work to ensure satisfaction.
• Communicate effectively with service manager, parts department, and vendors to facilitate accurate work product.
• Maintain tools, service equipment, and service vehicle (company supplied).
• Assist the install crews with equipment installations and deliveries.
• Other tasks and responsibilities as required to maintain efficient department operations.

Requirements

• High school degree or equivalent is required.
• Minimum of 2+ years of mechanical repair experience; laundry equipment experience preferred, but not required.
• An equivalent combination of education, training, and experience will be considered.
• Working knowledge of electrical testing tools and/or other diagnostic/programming tools.
• Experience in telephone and email/ticketing dispatch system-based customer support preferred.
• Proficient computer skills including using MS Outlook, Word, and Excel preferred.
• Strong mechanical acumen; ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues.
• Ability to read, interpret, and understand electrical and mechanical drawings.
• Solid organizational skills and detail-oriented; ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.
• Excellent written, verbal, and interpersonal communication skills; communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor.
• Resilient; able to confidently navigate ambiguity and change.
• Strong work ethic; self-starter, demonstrating a proactive approach, self-initiative, and tenacity.
• Valid driver’s license and clean Motor Vehicle Record.
• A company vehicle may be provided.

Travel

Travel will be substantial within the assigned service territory. Some overnight travel might be required during special projects.

Physical Requirements

• Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and manual dexterity.
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items, assistive devices will be provided.
• Regularly required to talk and hear; and use hands to manipulate objects or controls.
• Frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.