Service Technician

About the role

You will be dispatched from your home to troubleshoot and perform mechanical/electrical repairs on various makes of commercial laundry equipment (washers, dryers, ironers, etc.) at businesses, such as work out facilities, hospitals, motels etc.

Responsibilities

• Troubleshoot and repair commercial laundry equipment (On Premises Laundry & Vended)
• Install replacement parts as needed
• Accurately document all service activities, including time and materials
• Accurately document all travel activities, including mileage and fuel purchases
• Communicate effectively with customers regarding repair work to ensure satisfaction
• Communicate effectively with service manager, parts department, and vendors to facilitate accurate work product
• Maintain tools, service equipment, and service vehicle (company supplied)
• Assist the install crews with equipment installations and deliveries
• Other tasks and responsibilities as required to maintain efficient department operations

Requirements

• High school degree or equivalent is required
• Minimum of 2+ years of mechanical repair experience; laundry equipment experience preferred, but not required
• An equivalent combination of education, training, and experience will be considered
• Working knowledge of electrical testing tools and/or other diagnostic/programming tools
• Experience in telephone and email/ticketing dispatch system-based customer support preferred
• Proficient computer skills including using MS Outlook, Word, and Excel preferred

Qualifications

• Strong mechanical acumen; Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues
• Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines
• Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor
• Resilient; Able to confidently navigate ambiguity and change
• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity

Skills

• Strong mechanical acumen
• Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues
• Solid organizational skills and detail-oriented
• Excellent written, verbal, and interpersonal communication skills
• Resilient; Able to confidently navigate ambiguity and change
• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity

Benefits

• Building a healthy business relationship with our customers is key to growing and maintaining our business
• Your positive attitude and work ethic will be instrumental in our success

Pay

• Competitive salary based on experience

Schedule

• Substantial travel within the assigned service territory
• Some overnight travel might be required during special projects

Physical Requirements

• Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing and manual dexterity
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided
• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls
• The specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus
• Must have a valid driver’s license. A company vehicle may be provided
• Must have a clean Motor Vehicle Record

Drive

• Dedicated: Follows through on commitments
• Respectful: Acts with integrity and values diverse perspective
• Innovative: Always looking for a better way; leads change
• Versatile: Adapts quickly to changing circumstances. Demonstrates agility
• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs