Service Technician

General Purpose

The Service Technician – Level 1 is responsible for performing basic diagnostics, service repairs, and maintenance work on customer and dealer-owned equipment. The Service Technician – Level 1 reports to the Service Manager.

Essential Functions

• Performs repairs and maintenance using proper tools, techniques, and equipment for the machines that the technician specializes in.
• Follows Technical Manual procedures when conducting maintenance and repairs on machines of the Technician’s specialty.
• Sets up and operates diagnostic equipment.
• Sets up and operates test equipment.
• Maintains contact with customers about work performed on equipment as necessary.
• Participates in training programs that are required for advancing work-related skills and knowledge.
• Maintains current knowledge of John Deere and competitive products.
• Maintains vehicles, inventory, AVE-PLP tools, personal tools, and equipment in good working order.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Completes all reports and forms required in conjunction with work assignments.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

Qualifications

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
• Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of customer and dealer-owned equipment.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to communicate effectively with AVE-PLP staff and customers, both verbal and written.
• Ability to work cooperatively in a team environment.
• Ability to use job-related computer applications and basic computer functions.

Education

• A High School Diploma or General Education Diploma (GED) equivalent is required.

Experience

• One or more years of experience performing service repairs is preferred.
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment is preferred.

Additional Requirements/Licenses/Certifications

• Must have reliable transportation.
• Must have and maintain a valid Driver’s License.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Forklift license preferred or ability to obtain one.

Working Environment

• Occasional outdoor work in extreme weather conditions (hot/cold).
• Walking on uneven terrain.
• Occasional exposure to insects.
• Regular and long-term exposure to work areas containing toxic/caustic/hazardous/volatile chemicals.
• Extreme conditions such as hot/cold.
• Sharp hazards.
• Dust/fumes/gases.
• Electrical shock.
• Moving mechanical parts.
• High pitched and/or constant loud noise.
• Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
• A clean and safety-conscientious work environment is required.
• Work may involve assisting with sampling, calibration of equipment and process instruments calibration / maintenance in difficult areas.
• Work may involve long hours and overtime during holidays, weekends, and evenings.
• Required to rotate on-call responsibilities for up to a week at a time.

Physical Activities

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• May involve climbing ladders, stairs, steps, and traversing catwalk grating, pushing, pulling, bending, stooping, and kneeling on a frequent basis and working in confined space and manual dexterity required to complete work tasks through safe and proper operation of power and hand tools, and motor vehicles.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• Moving, positioning, and carrying loads of up to 5 pounds upstairs and loading on four-foot-high surfaces frequently.
• Strenuous physical work involving heavy lifting, pushing, or pulling of objects up to 50 pounds frequently and 75 pounds occasionally.

Equal Opportunity Employer

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.