Service Technician

About the role

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. They also handle services such as fire and carbon monoxide detection, networking, hosted video solutions, and access control. Key responsibilities include testing and validating system signals/communication with central monitoring to properly establish service, and acting as a customer service champion by helping customers fix issues and understand their home protection.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Act as a customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Provide solutions by visiting customers at their homes or businesses.

Requirements

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrives in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

Qualifications

Full benefits on the 1st of the month after 31 days of employment, including full benefits package, medical, dental, vision, 401(k) with employer matching, paid vacation time, tuition reimbursement, employee referral bonuses, and a culture of coaching, development, and career growth opportunities.

Skills

None specifically listed in the job posting.

Benefits

Full benefits on the 1st of the month after 31 days of employment, including medical, dental, vision, 401(k) with employer matching, paid vacation time, tuition reimbursement, employee referral bonuses, and a culture of coaching, development, and career growth opportunities.

Pay

Compensation is solely based on the individual’s sales volume for commission-based roles. For non-commission roles, details are not specified.

Schedule

Details regarding schedule are not specified in the job posting.