Service Technician

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go.

About the role

The Residential Service Technician’s primary functions and responsibilities include troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions.

• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Demonstrate a customer service mindset, helping customers fix and understand the protection in their home.
• Work in a dynamic, collaborative environment, closely with customers and coworkers.
• Provide solutions by visiting customers at their homes or businesses.

Requirements

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer-focused and customer-driven mindset
• Ability to thrive in the face of uncertainty
• Valid driver’s license
• High School degree or equivalent

Benefits

• Full benefits starting the 1st of the month after 31 days of employment
• Medical, Dental, Vision
• 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement
• Employee referral bonuses
• Casual, yet energetic and engaging work environments
• Culture of coaching, development, and career growth opportunities