Service Technician

About the Role

The Residential Service Technician’s primary functions are troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions. Services include fire and carbon monoxide detection, networking, hosted video solutions, and access control.

Responsibilities

• Follow and complete required processes for wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Act as a customer service champion, demonstrating the willingness to help customers fix and understand the protection in their home.

Requirements

• High School degree or equivalent.
• Valid driver’s license.
• Service experience.
• Technical aptitude.
• Strong verbal communication skills.
• Customer-focused and customer-driven mindset.
• Ability to thrive in the face of uncertainty.

Benefits

• Full benefits starting the 1st of the month after 31 days of employment (Medical, Dental, Vision).
• 401(k) with employer matching.
• Paid vacation time (accrual up to 120 hours in the first year, increasing after the first year).
• 6 paid holidays.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Tuition reimbursement.
• Employee referral bonuses.
• Culture of coaching, development, and career growth opportunities.

Pay

The pay range for this role is $15.98–$29.67 an hour, based on experience and qualifications.