Service Technician

Primary Function

The Residential/Commercial Service Technician III responsibilities include but not limited to; customer site visits, servicing and/or installing equipment, repairing equipment, delivering salt and maintaining customer relationships.

Responsibilities

• Complete installation of point of entry and point of use of water treatment equipment.
• Adhere to local, state, and national codes / regulations.
• Complete Maintenance and repairs on residential water treatment equipment.
• Deliver salt to both residential and commercial customers.
• Record appointment data for every service call.
• Utilize interpersonal skills to communicate professionally at all levels with customers and within the company.
• Communicate with management, sales and customer service to resolve customer complaints.
• Maintain service vehicle inventory.
• Adhere to company safety and vehicle practices.
• Take in salt deliveries and unload into the warehouse via forklift.
• Basic shop duties such as cleaning and building maintenance.
• Perform any other activities as needed or as directed.
• On call technician, as required.

Qualifications

• High School Degree required. Associate’s degree in a technical related field preferred
• Minimum of 3-4 years related work experience
• Insurable driving record
• Able to lift 50lbs unassisted by equipment
• Able to utilize equipment to move up to 100lbs consistently throughout the day
• Successful completion of pre-employment screenings, including DOT requirements
• Work in a variety of environments and temperatures (crawl spaces, attics, etc.)
• HVAC/Plumbing/Mechanical related experience a plus
• Proficiency with computers and programs, specifically Microsoft Office software
• Proficient customer service experience
• Able to work independently and as a team to meet deadlines and goals

Education

We Offer

• Competitive compensation package
• Comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also supply reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh