Service Technician/Assembler

Job Responsibilities

• Perform machine installation, commissioning, start-up, troubleshooting, and service for domestic and international customers.
• Act as the company’s technical representative on-site, ensuring customer satisfaction and successful project delivery.
• Provide on-site customer training to ensure safe and efficient machine operation.
• Maintain clear, professional, and customer-focused communication throughout service visits.
• Respect project timelines, service schedules, contracts, and assigned work orders.
• Submit accurate daily field service reports, including job status, issues, and progress.
• Participate in pre-departure and job-closing calls with Customer Care and internal teams.
• Provide technical counseling and recommendations, including spare parts strategy and preventive maintenance solutions.
• Support sales initiatives through machine demonstrations, technical presentations, and operational assistance when required.
• Provide remote technical support via phone or video conferencing when needed.
• Work in shipping/crating/fabrication as needed.
• The employee must be available and willing to work overtime when requested by the supervisor to meet operational and business requirements.

Travel Requirements & Policy

• The average annual travel requirement is approximately 50%.
• This position requires travel up to a maximum of two (2) weeks per month, in accordance with company policy.
• Travel assignments are not scheduled for two consecutive weeks for different customers, supporting work-life balance and operational efficiency.
• In exceptional cases involving large-scale projects or complex installations, two consecutive weeks at a single customer site may be required, representing approximately 2 times a year.

Assembly, Testing & In-House Support

• Read, interpret, and work from mechanical drawings, layouts, schematics, shop packets, and work instructions.
• Perform mechanical assembly, alignment, adjustments, and system integration of packaging machinery.
• Install pneumatic systems, tubing, wiring, cables, and related components.
• Perform basic machining operations when required.
• Lead and support machine testing and integration in accordance with customer specifications and sales orders.
• Analyze, document, and record test results, including NCRs, ECRs, and EIRs as applicable.
• Repair, rework, and improve parts or systems as needed, ensuring proper documentation.
• Build, update, and improve assembly documentation, manuals, training materials, and technical guides.
• Apply and respect 6S principles, company standards, safety rules, and internal procedures.
• Assist in machine preparation, crating, and shipping activities when required.

Continuous Improvement & Team Collaboration

• Actively participate in continuous improvement initiatives related to machine design, software, upgrades, and service processes.
• Provide feedback for machine and process improvements based on field experience.
• Participate in the creation of photo and video documentation during assembly and field service activities.
• Share documentation, media, and reports through internal systems (FTP or equivalent).
• Support the onboarding, integration, and training of new technicians and interns.
• Work closely with Assembly, Engineering, Project Management, Sales, and Customer Care teams.