Assembly/Service Technician

About the Company

Double E is a global manufacturing company with more than 50 years of innovation, specializing in web handling and converting. Headquartered in West Bridgewater, MA, with production plants across North America and Italy, we build high-performance equipment and engineered solutions—including core chucks, shafts, safety chucks, rollers, web guides, and material handling systems—that help customers boost speed, improve safety, and solve tough production challenges in packaging, tissue, labels, film, and more. We’re entering a new phase of growth and seek individuals excited by real-world engineering challenges, hands-on problem-solving, and the opportunity to build lasting impact.

About the Role

The Assembly/Service Technician is responsible for safely assembling, testing, and troubleshooting company products according to routings, work instructions, drawings, and specifications. This role includes in-field service duties to support our installed base of products, requiring approximately 10-15% travel, including domestic overnight travel. International travel or service support experience is a plus.

Responsibilities

• Assemble products per routings, work instructions, engineering drawings, and specifications.
• Test, evaluate, and document assembled products prior to shipment.
• Troubleshoot installed products with customers via phone, computer, and in person.
• Train customers' employees on operation and maintenance of products/systems.
• Maintain a clean and safe working environment.
• Perform approximately 10-15% overnight travel to support machine startups, maintenance, and training at customer locations.
• Other duties, as assigned.

Requirements

• Hands-on electromechanical expertise for the shop floor.
• Comfortable with pneumatic and hydraulic systems, plus electrical circuits and wiring best practices.
• Experience working with PLCs, HMIs, and drives, including translating ladder logic into troubleshooting and production.
• Independent problem-solver with a service-first mindset and strong communication skills for internal and customer interactions.
• Previous customer-facing experience required.
• General computer skills to document work, access schematics, and collaborate across systems.

Qualifications

• Strong ability to comprehend engineering drawings (mechanical, electrical, pneumatic, and hydraulic) and work instructions.
• Preferred: Degree in an electrical/electro-mechanical field and/or minimum of 3 years of experience.
• Ideal candidate will have a background in Allen Bradley controls.