Service Technician 2

About the role

The Service Technician 2 is responsible for the organization and safety of the service areas of the facility. Sells parts and performs advanced service repairs and fabrication work. Engages with customers to sell, discuss, and explain repairs, installations, and solutions. Ensures that a proper supply of regularly needed shop supplies is maintained through communication with management.

Responsibilities

• Perform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles, and snowplows.
• Partner with supervisor to maintain the Service Schedule.
• Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and tow vehicles.
• Replace and repair worn and defective parts.
• Lay out, drill, screw, rivet, and weld to repair, replace, and/or install parts or accessories on trailers, truck beds, tow vehicles, snowplows, and accessories, including installing wood or metal flooring.
• Perform multi-point inspections to assess customer service and parts needs.
• Confer in person and by phone with customers, write and read work orders.
• List parts needed, estimate costs, and plan work procedures using parts lists, technical manuals, and diagrams; quote service work.
• Sell parts and service.
• Help customers hook up a trailer.
• Perform visual safety inspections (lights, safety chain, decking, etc.).
• Perform warranty service and complete required documentation.
• Complete service paperwork or computer system entry completely and timely.
• Maintain service parts log and submit to management as required.
• Assist in the maintenance of parts inventory for the store, including purchasing parts and supplies, receiving POs, and cycle counts.
• Assemble trailers.
• Park and move trailers.
• Other duties, as assigned.

Requirements

• High School Diploma or equivalent (GED).
• Proven ability to weld (MIG and oxy-acetylene).
• Valid Driver’s License.
• Associates Degree or Trade School Diploma preferred.
• 2-3 years of applicable work experience preferred.
• Must be available to work Monday – Saturday and overtime as needed.

Pay

Competitive hourly pay. $3,500 sign-on/retention bonus available.

Schedule

Monday – Saturday, with overtime as needed.