Service Technician 1

About the Role

Performs basic work using clearly prescribed procedures in a safety-sensitive position. This role involves responding to customer service requests, ensuring customer satisfaction, and maintaining accurate records.

Responsibilities

• Responds to customer requests for service, including connections and disconnections as operator qualified.
• Informs customers of needed repairs and answers basic questions; ensures customer understanding and satisfaction with completed work.
• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment.
• Assists with activities to ensure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with company and regulatory requirements.
• May read meters and record usage for billing.
• Holds stand-by duty, works shifts, holidays, weekends, emergency call-outs, and occasional extended hours as required.
• Reports outside regular work area as needed.
• Identifies, addresses, and reports safety and encroachment issues to resolution and completion.
• Responsible for the safe operation and inspection of assigned company vehicles and equipment.
• Demonstrates support for and adherence to company values, strategies, policies, and procedures.
• Must become familiar with the Safety Manual and complete all required safety training.
• Occasional work on ladders, roofs, attics, under houses, and in confined spaces.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• Valid driver’s license in accordance with company standards.
• Completion of assigned classes, Operator Qualifications (OQ), and on-the-job training (OJT) specific to the Service Learning Path.
• Maintains position OQs and any other required certifications or classroom training.
• Ability to utilize the company’s internet/intranet for data entry, reference, and retrieval tasks.
• Ability to communicate effectively with internal and external customers.

Physical Demands

• Ability to lift and carry 45 pounds from the ground to 42 inches (e.g., lifting and carrying a meter).
• Ability to lift 53 pounds from the ground to 52 inches (e.g., lifting and operating a fire extinguisher).
• Ability to generate 95-foot pounds of force at a contact point of 32 inches (e.g., breaking loose fittings).
• Ability to bend, stoop, squat, kneel, and/or crouch.
• Ability to walk a distance of 500 feet.
• Requires acute sense of sight and hearing (corrected or uncorrected) and a strong sense of smell.
• Occasional work on ladders, roofs, attics, under houses, and in confined spaces.

Work Conditions

• Work requires entry to customer premises.
• Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, and rough terrain.
• May have a residence requirement due to call-out response time.
• Works as an individual contributor and/or as a member of a team.

Other Requirements

As a safety-sensitive position, pre- and post-employment screenings, including drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.