Service Support Assistant - Oakbrook

Essential Functions

• Provide high standard customer service at Tricoci Salon & Spa.
• Offer beverages as needed.
• Maintain cleanliness and organization across all areas including spa waiting rooms, spa quiet rooms, locker rooms, showers, bathrooms, changing areas, and nail areas.
• Ensure locker rooms and vanities are fully stocked with robes, wraps, sandals, towels, and Tricoci amenities.
• Sanitize showers and steam areas, dry walls, doors, and clean drains regularly.
• Support daily laundry operations: wash, dry, fold, and replenish all linens, robes, and towels.
• Maintain beverage stations: restock glassware, refill coffee, tea, and water service.
• Follow all safety, sanitation, and hygienic procedures; ensure compliance with Tricoci cleanliness and brand standards.
• Be an active and engaged member of the Tricoci team that promotes teamwork and a high level of client services throughout the Salon and Spa.

Required Qualifications

• Experience hospitality, or customer service in a fast-paced environment.
• Ability to work various schedules including evenings, weekends, and some holidays.
• Strong communication and organizational skills.
• Ability to work independently and as part of a team.
• Able to build and maintain strong client relationships if necessary.
• Able to stand on your feet for prolonged periods of time.

Benefits

• Competitive pay
• Employee discounts (up to 90% off the Tricoci service pricing, 25-50% off retail and more!)
• Growth opportunities within a diverse, inclusive and fun working environment
• Comprehensive health insurance including medical/rx (including virtual visits), dental, vision, life and disability
• Critical Illness, Group Accident and Hospital Indemnity insurance available
• Company matching 401(k) Plan
• Wellness benefits including EAP with 5 free sessions (per situation)
• Paid Leave/Vacation
• Health insurance and 401(k) available after meeting eligibility requirements.

Physical Requirements And Work Environment

• Regularly requires use of hands and finger dexterity to handle and feel; uses arms to reach.
• Regularly required to talk and hear.
• Regularly required to bend or squat.
• Able to lift up to 20 pounds.