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Jobs · Management · Washington

Service Supervisor - The Woodlands

Greystar · Vancouver, WA · 2 wk ago
Management$32–$35/hrFull-time

About the role

The Service Supervisor oversees and performs technical and mechanical work to ensure the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.

Responsibilities

  • Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
  • Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
  • Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
  • Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.
  • Periodically inspects work performed by contractors, vendors, and other service providers to verify that the work, materials, and services meet quality standards, scope, and specifications as required.
  • Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
  • Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
  • Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
  • Counsels and trains other service team members on proper techniques and procedures to ensure consistent quality of work.
  • Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
  • Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.

Requirements

  • High school diploma or equivalent;
  • At least 2 years of experience in property management, maintenance, or related field;
  • Ability to read, write, and understand English;
  • Valid driver’s license and reliable transportation;
  • Knowledge of safety regulations and OSHA standards;
  • Ability to lift and move heavy objects;
  • Proficiency in Microsoft Office applications;
  • Strong organizational and time management skills;
  • Ability to work independently and as part of a team;
  • Ability to communicate effectively both verbally and in writing;
  • Ability to work flexible hours including evenings and weekends;
  • Ability to work in a fast-paced environment with multiple priorities;
  • Ability to perform physical labor including climbing stairs, lifting, bending, and kneeling;
  • Ability to work in various weather conditions;
  • Ability to follow written and verbal instructions;
  • Ability to work with minimal supervision;
  • Ability to work in a multi-cultural environment;
  • Ability to work in a diverse environment;
  • Ability to work in a unionized environment;
  • Ability to work in a unionized environment.

Qualifications

  • Experience in property management, maintenance, or related field;
  • Knowledge of safety regulations and OSHA standards;
  • Ability to read, write, and understand English;
  • Valid driver’s license and reliable transportation;
  • Ability to lift and move heavy objects;
  • Proficiency in Microsoft Office applications;
  • Strong organizational and time management skills;
  • Ability to work independently and as part of a team;
  • Ability to communicate effectively both verbally and in writing;
  • Ability to work flexible hours including evenings and weekends;
  • Ability to work in a fast-paced environment with multiple priorities;
  • Ability to perform physical labor including climbing stairs, lifting, bending, and kneeling;
  • Ability to work in various weather conditions;
  • Ability to follow written and verbal instructions;
  • Ability to work with minimal supervision;
  • Ability to work in a multi-cultural environment;
  • Ability to work in a diverse environment;
  • Ability to work in a unionized environment;
  • Ability to work in a unionized environment.

Skills

  • Property Management;
  • Maintenance;
  • Customer Service;
  • Teamwork;
  • Problem Solving;
  • Time Management;
  • Physical Labor;
  • Communication;
  • MS Office;
  • MS Excel;
  • MS Word;
  • MS PowerPoint;
  • MS Access;
  • MS Outlook;
  • MS Visio;
  • MS Project;
  • MS Publisher;
  • MS OneNote;
  • MS SharePoint;
  • MS Teams;
  • MS Dynamics CRM;
  • MS Dynamics GP;
  • MS Dynamics NAV;
  • MS Dynamics SL;
  • MS Dynamics 365;
  • MS Dynamics 365 Finance and Operations;
  • MS Dynamics 365 Customer Engagement;
  • MS Dynamics 365 Supply Chain Management;
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