Service Supervisor

Responsibilities

• Communicate job status, description, and cost to customers; send repair estimates for approval.
• Secure payment for repairs per company policy.
• Aid Service Manager with Technician job assignments and oversee progress to completion.
• Ensure Technicians have necessary parts and supplies to complete job assignment.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Maintain quality control throughout the process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Qualifications

• Strong customer service, communication, and organizational skills, with the ability to work effectively with commercial marine operators and internal service teams.
• Self-motivated, dependable, and mechanically inclined individual with a strong interest in learning diesel engine systems and marine repair operations.
• Ability to build strong relationships with customers and coworkers while helping support, coordinate, and sell commercial marine repair work.
• Strong attention to detail, ability to multitask in fast paced environment with shifting priorities.
• Demonstrated interest in growing into a larger role supporting commercial marine customers, expanding technical product knowledge, and helping drive service sales over time.

Education/Experience

• High school graduate or GED.
• Experience in diesel engines, commercial marine service, heavy equipment, or a related mechanical field preferred but not required.
• We are willing to train the right individual who is mechanically inclined and eager to learn how to manage, support, and sell marine repairs to commercial operators.

Benefits

• Competitive pay and a well-built benefits program.
• Health insurance, dental, vision, paid vacation and sick time, paid holidays, flex spending accounts, life insurance, disability insurance, employee assistance program, 401k with 3% company match and discretionary profit sharing.
• Annual safety shoe allowance, annual safety glasses allowance.